Student Success Platform

Texas Southern University is dedicated to student success! In line with our mission to collaborate with the campus community on academic and student success initiatives, the T-Claw Navigate360 platform offers comprehensive support to help students stay on track through personalized advising, scheduling, and communication. By leveraging data to predict and support student success, the platform tracks attendance and alerts advisors when additional help may be needed.

Developed by the Education Advisory Board (EAB) and branded by TSU as Tigers Collaboratively Learning and Actively Working (T-Claw), Navigate360 combines enterprise-level technology, best practice research, and predictive analytics. This powerful tool helps TSU effectively manage advising and academic support resources, increasing persistence rates and improving graduation outcomes.

Faculty and staff, especially academic advisors, are encouraged to utilize T-Claw Navigate360 frequently. The platform enables them to schedule appointments, document details, send academic messages, make proactive referrals to campus resources, and much more. By using T-Claw Navigate360, we can ensure that every student receives the support they need to succeed!

What is T-Claw Navigate360?

Why Use T-Claw Navigate?

T-Claw Navigate360 has made staying on top of the things you need to do and making the important decisions of college easier. It’s the ultimate guide to build a path to graduation—and stay on that path.

Get Step-by-Step Guidance T-Claw Navigate360 is a free mobile app that will help you thrive at Texas Southern University. It can help students at all levels, whether you are just getting started or nearing graduation. It is your own personal advisor—right in the palm of your hand.
Know When Important Things Are Coming Up: From attending orientation to preparing for finals, now there’s a clear timeline of what you need to do. Within each task, T-Claw connects you to the links and resources you need to get things done. You can also add your own to-dos.
Find the Right Fit: My Major connects your interests and goals to the right major at the college—fill out a short survey and T-Claw Navigate360 takes it from there!
Connect to the Support You Need—Faster: Have questions or run into a problem? Resources refer you to your designated support network, while Appointments gets you facetime with the people who can help. Best of all, the appointments sync onto your phone’s calendar.
Stay Ahead of Any Roadblocks: Unpaid parking tickets and overdue library books could keep you from signing up for next semester’s classes. Get notified when you have a hold on your account and resolve them directly in the Holds Center.

Everything Falls into Place

Download the Mobile App

From your mobile device, open your app store and search for “Navigate Student” – or if you're already on your mobile device, select a shortcut below. Once installed, open the app, search for “Texas Southern University" and select. Sign in using your university username and password.

Access for Faculty & Staff

Faculty & Staff access to T-Claw Navigate is derived directly from the Student Information System (SIS) Banner access, based on the approved TSU roles and responsibilities. Not all faculty & staff have the same roles and responsibilities and, as such, not all faculty & staff have the same T-Claw Navigate360 access. Please connect with tclaw@9858k.com with any questions regarding access.

Faculty

Deans and Chairs role use real-time data on student progress and risk assessment to proactively reach out and get students back on track for timely and successful graduation.
Faculty-Advisor role for faculty members who will serve as the Advisor of record by major.
General Faculty role for any professor teaching undergraduate students with limited information on students in assigned courses.
Faculty interaction with progress report utilization.

Academic Advisors

View a snapshot of critical student information before or during advising appointments.
Develop academic degree plans.
Schedule student appointments.
Keep Track of interactions with Students.
Access to various reports for intervention.
Track student success.

Request User Access for Faculty & Staff

Information for Students

Student Login Click Here to Login App

Who is My Advisor? Identify and Connect with your Advisor for Academic Success

Student Quick Start Guide Provides Step by Step Instructions on University Support Services

Raise Your Hand for Help Whether you are Facing Academic Challenges, Personal Concerns or Simply Need Guidance Connect with Support Services

Schedule an Advising Appointment Book Today!

Schedule a Tutoring Appointment Need Help In a Course

Information for Faculty/Staff

Faculty & Staff Login Click Here to Login Navigate Staff

User Guide for Faculty & Staff Utilize the Platform to Enhance Student Engagement, Streamline Academic Processes, and Support Student Success

Setup Office Hours This Tool will Help you Efficiently Establish and Manage Office Hours

Respond to an Early Intervention Progress Report Easy Steps on How to Provide Feedback on Students Performance in Course

Calendar for Progress Report Provides Timeline on Frequency of Progress Reports

Launch Campaigns Create Message, Appointment and Enrollment Campaigns

Start Appointment Summary Guide to Help you Efficiently Document Meetings with Students

Create Student List Guide to Help you Create and Manage Student List for Effective Tracking and Engagement

Frequently Asked Questions

Student FAQ's

Students, are you having trouble? You are not alone. See answers to frequently asked questions below.

Students-How do I log on to the T-Claw Navigate Student platform?

Download the App from your mobile device, open your app store and search for “Navigate Student”. Once installed, open the app, search for “Texas Southern University" and select. Sign in using your university username and password.

Students-What is the best browser for using T-Claw Navigate360?

EAB recommends using Firefox or Chrome for T-Claw Navigate360.

Students-I keep getting an error message saying that there are technical issues. What should I do next?

A quick troubleshooting option is to clear your browser cache and then log in again. If the problem persists, you can e-mail for assistance to tclaw@9858k.com.

Students-What is the difference between T-Claw Navigate and MyTSU information?

MyTSU remains the location for a student's official record. T-Claw Navigate360 pulls data from MyTSU on a daily basis, so the information should match between the two programs. T-Claw Navigate360 includes data from MyTSU that has been analyzed along with data that has been uploaded from faculty and staff regarding students.

Students-I just resolved a Hold, why is it still showing up?

Holds are updated every 24 hours in T-Claw Navigate360, so check back tomorrow to see if it’s successfully been resolved in T-Claw Navigate. If the issue persists, contact tclaw@9858k.com.

Students-How do I report an issue with the app?

Send email and supporting details to tclaw@9858k.com using subject line “Issue with App.” Be sure to include:

A clear and concise description of the issue.
A description of what happened and what you expected to happen.
Steps to reproduce the issue, if available.
Screen shots of the issue, if relevant.
Any error messages you received.
Your type of mobile device (Apple or Android).
Your Student ID number and TSU email

Frequently Asked Questions

Faculty & Staff FAQ's

See answers to frequently asked questions below.

Faculty/Staff-How do I get access to use T-Claw Navigate 360?

First-time users must complete one or more forms depending on the type of access requested and their employment status at Texas Southern University. Please see the matrix below for the required forms. Contact us at tclaw@9858k.com for assistance.

User Roles in T-Claw Navigate
Requested Role	Functionalities What do users with this role need to be able to do and see in Navigate (high level)?	Assignments Which groups of people are assigned to this role? Is the assignment automated*
Professional Advisors	• View all student profiles • Core advising functionalities for daily workflow (appointment scheduling, campaigns, appointment summaries) • Core case management functionalities: manage cases	• Academic Advisors (automated) • Athletic Advisors (automated) • Career Advisors (manually assigned) • TRIO Staff (manually assigned)
Professor/Faculty Advisor	• Access limited information on students enrolled in courses or assigned • Issue alerts for students	• All professors (automated)
Tutor	• Manage own tutoring appointments • Add tutor notes • No access to student data on profiles	• All tutors (manually assigned)
Academic Leadership	• Access to reporting and analytics • Access all student profiles • Issue Alerts & View Cases • Manages Progress Report Campaigns	• Deans (manually assigned) • VPs (manually assigned)
Front Desk/Student Worker	• Ability to start Appointment Center and Kiosk • Ability to schedule/cancel/edit appointments • No access to student profiles	• Front Desk Staff (manually assigned)
Application Administrator	• Full access to all data, functions, and administration features	• Application Administrator (manually assigned)
Student	• Create/Cancel appointments in select Care Units	• Students (automated)
Staff Base Role	• No permissions	• All staff at school (automated)

Faculty/Staff-When do I use "Add a Note on this Student" vs. "Report on Advising"?

Notes are just "sticky notes" put on a student profile for others to see. A note contains a reminder or activity that occurred outside of an appointment. Anything tied to an appointment should be an advising report as it feeds into statistics for the volume of appointments across locations and services. All professional advising areas are expected to prepare for and record advising contacts in T-Claw Navigate360.

Faculty/Staff-If I want to email a student from T-Claw Navigate360 and click on "Message Student," does it go to their TSU email or does it stay in T-Claw Navigate?

It goes to their TSU email. A copy is also stored in their T-Claw Navigate360 profile under conversations and in your T-Claw Navigate360 Conversations--similar to the sent box in Outlook. If you want a copy in Outlook, you will need to include yourself on the message.

Faculty/Staff-When do I use "Add a Note on this Student" vs. "Report on Advising"?

Notes are just "sticky notes" put on a student profile for others to see. A note contains a reminder or activity that occurred outside of an appointment. Anything tied to an appointment should be an advising report as it feeds into statistics for volume of appointments across locations and services. All professional advising areas are expected to prepare for and record advising contacts in T-Claw Navigate360.

Faculty/Staff-Will students see notes?

Visibility can be checked for the student to see the note by Add a Note on this Student. The default is for visibility to any staff viewing the student in T-Claw Navigate360. The user can also check to restrict the note to only himself or herself. This entry is not advisor documentation, which should be entered under a Report on Advising.

Faculty/Staff-How do I find a student with a double or hyphenated name?

If a student has a double name (hyphenated or two separate names), you might want to use the first name listed in searches. It may or may not be what the student uses as the primary name, but it makes it clear for advising assignments.

Faculty/Staff-When is T-Claw Navigate360 updated?

Updates occur overnight; these might include course changes, transcripts, changes of major, advisor assignments, etc.

Faculty/Staff-Why should students opt-in to the texting feature in T-Claw Navigate360?

Advisors can now use text as an option to interact with their students. Additionally, students can receive automatic reminders for appointments via text.

Faculty/Staff-What is the difference in quick search and advanced search?

Quick search gives you all students by first or last name and only the last 4 digits of the ID. Advanced search allows you to find students using features of the student profile.

Faculty/Staff-Where do I find the student's response to my email?

The student’s response to email generated from T-Claw Navigate360 comes back to Outlook. A continuing conversation will remain in Outlook.

Faculty/Staff-How do I document the advising session if it is all or partially conducted by email?

Advising conversations are sometimes accomplished via email or a combination of various means of communication, e.g., Alternate, Study Abroad. The advisor should summarize the conversation in T-Claw Navigate360/Report on Advising; the meeting type can be Email. Some of the email conversation may be more appropriate as a note in T-Claw Navigate360/Add a Note on this Student. A Reason can be selected.

Faculty/Staff-Should I copy and paste student emails in T-Claw Navigate360?

It is important to avoid pasting entire email threads in T-Claw Navigate. Critical comments can be copied and pasted in the T-Claw Navigate360 Summary Report. Advisors could create a folder in Outlook for these interactions. The folder can be archived and easily accessed as a retained record.

Faculty/Staff-Can I get a count of email messages I send in T-Claw Navigate360?

The counts of email messages initiated by advisors in T-Claw Navigate are retrievable in Advisor Reports/Summaries.

Contact Us

Email responses are provided within 24-48 hours.

Training: Register for an upcoming Training Session.

Education Advisory Board (EAB) "Student Success Collaborative" provides access to a large research library and best practices for increasing student success. You can find this information at eab.com. You may first need to create an account using your @9858k.com email address. Contact tclaw@9858k.com if you have trouble setting up an account.

Support for Faculty and Staff

Name	Position	Phone	Email
Dr. Naomi Lawrence-Lee	Office of Institutional Assessment Planning & Effectiveness-Director of Academic Technology	713.313.6748	tclaw@9858k.com